Our technicians are experienced and certified experts, who evaluate your immediate needs as well as make logical recommendations for the long-term maintenance and performance of your vehicle. We have customers AND technicians who have been with us for more than 10 years. That means whether you are one of our many long-term customers who trust us with multiple vehicles for their family or new to Virginia Auto Service, your experience will be something you can share with your family and friends.
We meet the NARPRO 26-Point Service Standards!
- Must Have Experienced ASE Certified & Or Manufacturer Trained Technicians
- No Unresolved Complaints With BBB With A Rating (Membership Preferred)
- Good Credit Rating
- Minimum 10 Years Experience In Business For Manager Or Owner
- Independent And Locally Owned – Not A National Chain Or Franchise
- Agree To Provide Detailed Estimates Before Starting Work
- Must Submit Customer List For Random Surveys Before Being Accepted In The NARPRO Network. Minimum 90% Customer Satisfaction Rating
- Agrees To Honor NARPRO's Exclusive “On Time Free Rental” Guarantee, Which Means If Your Car Is Not Ready When Promised They Will Provide A Rental Car For Free
- Neat And Clean Customer Waiting Area & Restrooms
- Provide A Minimum 12 Month / 12,000 Mile Warranty On Labor And New Parts
- Complimentary Shuttle Service
- New Parts Guaranteed To Meet Or Exceed Manufacturer's Specifications. Will Return All Replaced Non-Core Parts Upon Request
- Agrees To Honor NARPRO VIP Card Holders a 10% Discount On New Parts And A 24 Month / 24,000 Mile Warranty On Labor And New Parts
- Agrees To Conform To All EPA Standards Regarding Disposal Of Hazardous Materials
- Agrees To Utilize NARPRO Customer Satisfaction Surveys Or Supply Their Current Customer Surveys To NARPRO For On-Going Monitoring Of Client Satisfaction Levels
- Offer FREE Multi-Point Vehicle Inspections Upon Request
- Maintain Minimum $1,000,000.00 Shopkeepers Insurance
- Operate A Minimum of Three Service Bays
- Carry More Than $5,000 In Inventory
- Agrees To Recommend Only Work That Is Necessary & Educate Client On Possible Future Work
- Satisfactory Complement Of Hand Tools, Repair & Diagnostic Equipment
- Minimum Equipment Investment - $100,000
- Up-To-Date Equipment In Good State Of Repair
- 90% Of Business Derived From Vehicle Repair Services
- Maximum Of Four Locations On The Network In Same Metropolitan Area
- Agree To Do Their Utmost To See That A Customer Issue Gets Resolved Quickly & Fairly. Keep Detailed Records On Any Such Dealings With Customers And Agree To Work With The Better Business Bureau Or AAA (if shop is a member) To Mediate And Adjudicate Any Dispute That Cannot Be Resolved By The Shop
